Support and FAQs

We want your shopping experience at Regale Health to be as hassle free as possible. We are aware questions may arise from time to time and we want to provide you with answers to some common questions we've had.

How much is shipping? 

We offer FREE SHIPPING on orders in the US that are $45 and above!

Domestic orders are based on the following:
Standard Shipping: 3-5 days - $3.85
Expedited Shipping: 2-3 days - $5.95
Priority Shipping: 1 day - $9.85

International Shipping is based on weight and calculated at checkout.

When will my order arrive? 
Orders normally take the time specified in the shipping option chosen. Please use the tracking number that was sent to you via email to track your order. This was sent to you as soon as your order was shipped. Please reach out to Support if you haven't received your order within 7 days of placing your order for domestic orders and 21 days for International orders.

I've lost my tracking number. What do I do?
Simply contact us using the contact form provided with your full name and mailing address and we will resend your confirmation number.

Can I ship the product to an address that is not my billing address? 
Yes! At checkout you can specify the shipping address you want your order to be sent to, if it is different from your billing address.

How do I cancel my order? 
Order cancellations are accepted for full-priced items. You must contact us within 12 hours of placing your order. We cannot cancel your order once it has already shipped.

Why didn’t I get all my orders together? 
For ease of shipping, you may receive items separately even though you ordered them together. No need to worry if you received one without the other. Your other (s) order is/are on the way. 

Who do I contact if there is something wrong with my order?   
Please contact Support at info@regalehealth.com right away if there is a problem with your order. Send your order number and any available photo to our email support.

Still didn't answer your question?
If we still were not able to answer your question here, please send us an email and we will respond within 24 hours!